For a moment, I started to think that I had done something wrong. It was 7:30am and I was staring at my computer screen trying to understand why the Navigon 2100T with free lifetime traffic no longer appeared within my Staples order. Sure it was early when I completed the transition at 6am, but I've ordered from Staples.com many times - and this order seemed to process completely normally. I know that I used the right credit card, saw the item in my shopping cart, and reached the purchase confirmation page - I did buy a Black Friday door-buster special online, didn't I? I was one of the lucky few to make it through checkout before the masses, wasn't I?
If you're reading this site, chances are you're one of the lucky ones too. By lucky, I mean one of us who found out after checkout that Staples went back in and cancelled orders because they didn't have sufficient inventory for what they allowed the website to sell. At 8:30pm, I received the informal Staples notification that an item on my order had been cancelled.
I've spoken to Staples customer service several times, filed a complaint with the Better Business Bureau, and now taken to blogging. Something about this transaction just doesn't seem right. How can a major retailer allow an online sale that dupes so many consumers into believing they had gotten a deal - only to retract that deal 14 hours later?
I could write pages and pages on my thoughts, but the purpose of setting up this site is to create a location where everyone can vent. The breadth of this problem should not be hidden behind Staples' customer service department. Instead, the number of upset customers should be exposed for the world to see. Legal or not (I don't know), Staples online Black Friday sale strategy has caused many consumers to feel tricked. I was mislead - and in searching the Internet, it appears that many others feel they were mislead too. Please post your comments & discussion - this site is dedicated to exposing Staples mismanagement of their online Black Friday sale and their corporations position on the topic.
As a final note, I've heard that Staples was unprepared for the massive demand on this item (in my mind that is a legal clause to try avoiding future trouble with consumer protection agencies). To prove that, I would welcome anyone with access to Staples POS to post past year, comparable item information. I read on one website that a similar incident happened in 2006 with a Mio GPS (no idea if this is true or not) - and would like to see that item's (or other comparable offers) sales bench marked against this year's Navigon sales in units.
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1 comment:
get over it was it worth the time and bitching u must be a looser that has nothing eals to do with there time
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